Is the website the same for Canada and US? Yes, based on your geographical location it will default to the correct country. There will also be a dropdown menu in the top right corner to select your country if needed.
Can a customer from Canada order from an artist in the US and vice versa? Yes, cross-border customers are allowed. If you are a customer from Canada and ordering from a US artist, you would then make sure you are on that US artist’s page, but have the Canadian flag up in the corner. Vice versa if you’re a US Customer ordering under a Canadian Artist.
Can a US artist sign up a Canadian artist under them and vice versa? Yes, the process for signing up artists will remain the same no matter the originating country of the signee and sponsor.
Will the Ask Customer Service email be the same for Canadian artists and customers? Yes! Please use the contact form on the website to contact ASK for any questions or concerns.
Will Party Rewards remain the same for Canadian Artists? Rewards will be adjusted to match the exchange rate.
What is the monthly back-office fee? C$14.95
Will all Maskcara Beauty products be available in Canada? The Artist Pro Kit, a few compact colors and Stay spray with SPF will not be available.
Why is Stay with SPF not available in Canada? The difference in regulations for SPF products creates a longer timeline for making this available.
Do we have a shipping facility for Canada? Yes.
What is the shipping cost on regular orders? $3.95
What is the shipping cost of a Basic Kit? $16.95
Why is there a shipping charge in Canada and not the US? Canadian shipping charges are simply higher. To arrive at the $3.95 shipping rate, it has been heavily subsidized by SEINT in an attempt support the field with an easy, low cost option in Canada similar to the US. What purchase amount qualifies for free shipping? $100
Will returns and exchanges be the same as they are in the US? Yes, the same 30 day return policy will apply. The only difference will be the address the returns are sent to. Artists and customers will be responsible for return shipping costs.
How will Canadian Artists be paid? Through Paylutions
Due to regulations, SEINT Beauty is not able to support artists in Quebec at this time.